Executive Summary
NGI’s prior implementation of BI platform did not yield expected results. Some of the reasons were aged system leading to complex data transformation and calculations and lots of special case treatments and lack of user adoption. Fast forward, NGI changed its core system, this time the resolve of the management team was to pivot business with modern technologies and data at the core leading to new initiative of providing management team with the reliable, efficient business insights and providing an intelligence platform for the leadership. This set the stage for the initiative with higher expectation of meeting business needs and strong support from business leaders. BADRI took the top-down approach for the implementation of business intelligence platform. After exploring different options, Qlik Sense came out as the platform of choice providing cost-efficient on-premises implementation of the BI platform. The implementation agenda included various reports and dashboards for different functions, lines of business and management team. The solution delivery was planned in phases spanning
across months. After the operationalization of phase I, the BI solution improved repoting accuracy, reduced manual effort, and enabled faster access to businesscritical insights. Business users began to gradually adopt the new dashboards, laying the foundation for broader data strategy execution and improved decision-making agility. This internalization of the dashboards and reports is evident of effective outcomes from the initiative.
Background
Established in 1980, National General Insurance Co. (PJSC) is a leading composite insurer in the UAE, publicly listed on the Dubai Financial Market. With over 40 years of experience, NGI offers a comprehensive range of insurance products for both individuals and corporates, including motor, medical, life, property, marine, engineering, and liability insurance. The company is backed by reputable global reinsurers such as Hannover Re, Allianz, Scor, and CCR, and maintains an “A-(Excellent)” rating from AM Best. Before implementing the BI solution, NGI used a mix of dashboards built on older system and Excel-based manual reporting processes. These methods often required significant time and efforts and lead to information inconsistency challenges. The absence of timely online access to information made timely decision-making difficult while undermining effective collaboration, a hallmark of an effective leadership.
The Implemented Solution
The objectives of the solutions were understood as:
Increase visibility and understanding of key business metrics and KPIs.
Streamline complex reporting processes by automating manual tasks.
Facilitate collaboration and knowledge sharing using standardized dashboards.
